34bet's Privacy Policy
Our complete and transparent policy on how your personal information is collected, stored, and protected is described in detail here.
Introduction & Scope
34bet places the highest importance on the privacy of its users. The provisions set out in this privacy policy apply to our website, mobile platform, and all related services.
Purpose of This Policy
The main purpose of this privacy policy is to fully and transparently inform you about what kind of information is collected from you when you use our services, how that information is used, who it may be shared with, and what measures we take to protect your information. 34bet believes that every user has the right to full control over their own data.
Scope of Application
When you visit the 34bet website, create an account, participate in any game, complete a deposit or withdrawal, or contact our customer support team — all terms of this policy apply to you. If you do not agree to this policy, you are requested to refrain from using our services.
What Information Is Collected
Personally Identifiable Information
During account registration and subsequent verification processes, we may collect the following information:
- Full name (in both Bengali and English formats)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where required)
- Current address
Financial & Transaction Information
To facilitate deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Note: We do not directly store complete payment card numbers.
Usage Information
To improve the quality of our services, we collect:
- Which games were played and for how long
- Betting history and patterns
- Preferred game categories
- Duration of sessions on the platform
- History of account settings changes
Technical Information
Information automatically collected about your device and connection:
- IP address
- Browser type and version
- Operating system
- Device identifier information
- Cookie and session data
- Referral URL
Purpose of Using Information
34bet uses collected information only for specific and legitimate purposes. Each purpose is clearly described below:
Account Management & Verification
Your personal information is used to keep your account active, ensure login security, verify identity, and assist with account recovery. Through age verification, we ensure that only those aged 21 or above can hold an account on 34bet.
Payment Processing
Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. Transaction history is retained so that any disputes can be resolved promptly.
Service Quality Improvement
By analyzing usage data, we improve the experience on our gaming platform, add new features, and quickly identify and resolve technical issues. This information helps us create more relevant content and offers for players in Bangladesh.
Security & Fraud Prevention
Technical information is used to prevent unauthorized access, fraudulent transactions, and cyberattacks. When suspicious activity is detected, we automatically take precautionary measures and notify you if necessary.
Customer Support
When you contact us via 24/7 live chat or email ([email protected]), our support team can use your account information and prior communication history to provide you with a fast and effective resolution.
Ensuring Responsible Gaming
We monitor gameplay patterns and usage data to ensure responsible gaming. If signs of problematic gaming behavior are observed in any user, we provide relevant support and the option for self-restriction.
Cookie Policy
What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. 34bet uses cookies for the following purposes:
Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and ensuring the basic functionality of the platform. Disabling them will prevent the site from working properly.
Analytical Cookies
These cookies are used to understand how users interact with our platform. The data collected is always anonymized and used solely to improve the service.
Preference Cookies
These cookies are stored to remember your language preference, site theme settings, and other personalized experiences.
Cookie Controls
You can delete cookies or stop accepting new cookies from your browser settings at any time. However, disabling essential cookies may prevent our services from working properly.
Sharing Information & Third Parties
34bet never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete deposit and withdrawal processes. These partners follow their own privacy policies and use the information solely for the purpose of processing transactions.
Technology Service Providers
We work with various technology partners to operate our platform, such as game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, PG Soft, etc.) and cloud hosting providers. These organizations operate under strict confidentiality agreements.
Legal Obligations
Information may be disclosed to authorities when required by a court order, judicial investigation, or applicable law. In such cases, we always provide only the minimum necessary information and, where legally possible, attempt to notify you in advance.
What We Never Do
34bet never does the following:
- Selling personal information to third parties
- Sharing information with advertising networks
- Sending marketing messages without your consent
- Sharing contact information with irrelevant third parties
Data Security Measures
SSL Encryption
All data transmitted on our platform is protected by SSL/TLS encryption. This means that information exchanged between your browser and our servers remains unreadable to any third party.
Encrypted Storage
All sensitive data stored is saved using high-grade encryption algorithms. Passwords are never stored in plain readable form — they are always kept using a hashing method.
Access Controls
Only our authorized staff can access user information, and that access is used solely for specific operational needs. All staff operate under strict confidentiality agreements.
What to Do in Case of a Data Breach
Should a data security breach occur for any reason, we will immediately notify the affected users and take swift action to mitigate any potential harm. We believe in transparency and commit to being honest with our users in any security incident.
Data Retention Period
34bet retains your information for specific timeframes. All data is retained while your account is active. After an account is closed, some information may be retained for a set period for the following reasons:
- To meet legal obligations — generally until the applicable legal deadline from the date of account closure
- Financial transaction records — retained for audit and dispute resolution purposes
- Fraud prevention measures — to block re-registration attempts
- Responsible gaming records — to keep self-restrictions in effect
Once the specified period has ended, your information will be securely deleted or anonymized.
Your Rights
Rights You Have
To exercise these rights, contact our support team via live chat or email: [email protected]. We will verify your request appropriately and take action as quickly as possible.
Protection of Minors
21+ Age Restriction
All services on 34bet are for those aged 21 and above only. We do not intentionally collect information from minors under any circumstances. If we are notified that a minor has registered on our platform, we will immediately close that account and delete the relevant information. For any concerns regarding this, please contact [email protected].
Changes to the Policy
Updates & Notifications
34bet may update this privacy policy from time to time. For any significant changes, we will post a notice on our platform and notify registered users by email. Continued use of the platform after changes have been made will be taken as your agreement to the new policy. We therefore encourage you to visit this page periodically.
Have a Question About Privacy?
Our support team is available 24/7 to answer any of your questions. Support is available in both Bengali and English.